Returns & Exchanges

Unused and undamaged products in their original plastic sleeves can be fully refunded within 30 days of purchase. Just two steps!

1) Send an email to friends@cuddlypotatoes.com with your order #, stating which items you intend to return, so we can expect your package.
2) Pop the products back in their original packaging, and send it back to our mailing address:

Cuddly Potatoes
PO Box 4932
Santa Clara, CA 95056

You will be responsible for paying for your own shipping costs for returning your item (usually ~ $5 in the U.S., potentially more for larger items) Return shipping costs are non-refundable. If the return package is lost in the mail, we unfortunately cannot refund the items.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within, usually within 7-10 days. If the return package is damaged, we cannot issue a refund.

Again, you MUST send an email to friends@cuddlypotatoes.com stating an intent to return the package, so we can expect your return package. 

We will happily replace items if they are defective or damaged during shipping. If you need to exchange it for the same item, send us an email with a photo of the damaged item at friends@cuddlypotatoes.com, and we'll send a new package right away!

If you haven’t received a refund yet, wait 7-10 business days and double check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Finally, contact your bank. There is often some processing time before a refund is posted.

We cannot be responsible for any credit card or bank errors.